Group owners
The bot isn't intercepting new joins
The bot isn't intercepting new joins
Confirm
@CanvasVerificationBot is an admin with both restrict members and send messages permissions. Without restrict-members it cannot mute joiners; without send-messages it cannot post the verification notice. Re-add the permissions and try a fresh join.New members join with no task
New members join with no task
A task only runs when an active campaign matches your group. If no advertiser is currently funding a campaign for your group, joins pass through without a task (and without a payout). This is expected.
I passed verifications but haven't been paid
I passed verifications but haven't been paid
Earnings accrue immediately but settle on-chain in a recurring payout batch, so they appear as pending first. Confirm your payout wallet is set (
/wallet 0x…). Settled payouts are visible on Basescan against your wallet.Advertisers
My deposit isn't showing up
My deposit isn't showing up
Deposits are detected by polling Base and can take a short time to credit. If you paid from Telegram’s in-app browser, open the deposit link in an external browser — some in-app browsers block the Base Pay flow. If it still doesn’t credit, contact support with the payment ID.
My funded campaign isn't running
My funded campaign isn't running
Funded campaigns wait in pending approval until the group owner accepts (with a 48-hour auto-accept). Until accepted, no verifications run. You can withdraw budget while a campaign is pending.
A user was admitted but I wasn't billed
A user was admitted but I wasn't billed
That happens when the scorer was unavailable. On a Kimi outage the user is admitted after retries, but no payout is released and you are not billed — the protocol never charges for an unscored transcript.
Members
I didn't get a DM from the bot
I didn't get a DM from the bot
Telegram blocks bots from DMing users who haven’t started them. Open
@CanvasVerificationBot, tap Start, then re-request to join the group.I was told to wait before trying again
I was told to wait before trying again
Two failed attempts trigger a 24-hour cooldown on that group. Rate limits also cap attempts per user per group. Wait out the cooldown and try again.
Dashboards
'Signature expired' or 'Signature required'
'Signature expired' or 'Signature required'
Dashboard access is proven with a wallet signature valid for 5 minutes. If you see an expiry error, reconnect your wallet to sign a fresh
Canvas auth: <timestamp> message. See API reference.'No account found for this wallet'
'No account found for this wallet'
The wallet you signed with isn’t linked to an advertiser or group. Advertisers: run
/link in the bot. Group owners: register with /register and set a payout wallet with /wallet 0x….